Comdial’s latest family of telephones, IMPACT SCS, offers the quality and reliability of our Impact telephones, with a stylish new design and even more features. With eight new telephones, two new consoles, and an optional industry-standard module, IMPACT SCS gives you plenty of options for customizing your system.
IMPACT SCS also lets you customize the telephones themselves: any of the buttons can be programmed as line appearances, Direct Station Selections, or features. And unlike other systems, IMPACT SCS has no "fixed" feature buttons: so you can put the Hold or Intercom button anywhere you like. Add the optional DSS/BLF consoles, and you can store dozens more numbers and features. Each number in the console lets you store four levels of numbers—so the 48-button console really lets you store up to 192 numbers.
The easy-to-read LCD screen makes using these telephones a breeze. Use the interactive buttons to scroll through the system features—you can redial or transfer a call, program a speed dial, even check your voice mail–without having to remember complicated programming codes. And when you’re on a call, the LCD can show you the number you called, the length of the call, even the call’s cost. IMPACT SCS also offers the large-screen LCD, giving you even more interactive features and capabilities.
Each IMPACT SCS telephone can also be equipped with an industry-standard module. You can attach an industry-standard device, like a fax machine, modem, or cordless telephone, directly to the IMPACT SCS telephone. There’s no additional system hardware to buy, so you save money, and you don’t use any additional ports in the system. Depending on how your system is configured, your IST device can even have its own extension, so you can get a fax and be on a call at the same time.
Bringing You the Precision and Control of Computer-Telephony Integration
Computer-telephony integration (CTI) is one of the fastest growing areas in communications. The number of computer-telephony applications is growing rapidly, offering the potential to integrate all your communications, from e-mail to voice mail.
Comdial was among the first telecommunications companies to commit to CTI standards and is a recognized leader in computer-telephony. Using CTI, you can see your voice mail, type a message and send it to a pager, use caller ID to trigger a real-time database screen pop, or simply use your PC to perform advanced telephony functions.
In the past, these advanced capabilities would have been too costly for small organizations, but not anymore. Comdial’s IMPACT SCS Systems incorporate the features that will bring the computer-telephony revolution to your desktop PC—today. And IMPACT SCS can be readily equipped for use in Novell™, Microsoft™, and a host of other computer environments.
The Features People Are Talking About
Powerful IMPACT SCS Systems have a full complement of standard, easy-to-use features for placing, answering, and controlling calls. For instance, you can easily accommodate crystal-clear multi-party conferencing, dial by name, or SOHVA with just one touch of a button. Call costing (for displaying the ongoing cost of a call), call accounting (for tracking telephone costs by station, department, and/or account number), and automatic routing (for automatically choosing the least expensive route for outgoing calls) are also standard on IMPACT SCS Systems. And you can print reports, daily or as you need them, to analyze individual stations or departments, or to monitor peak versus non-peak hours.
You never know what the future will bring. That’s why our Comdial IMPACT SCS Systems are designed to accommodate growth and expansion, while providing excellent line and station flexibility. In addition, these systems are so advanced that even customized configurations are a snap. Whether you need them now or plan to add them later, the options are available with IMPACT SCS.
With Impact SCS, you’ll save time and money, while gaining the productivity that comes with efficiency.
Peripherals That Boost Your Productivity
IMPACT SCS can be customized for specific applications that improve your workflow and boost your communication capabilities. Comdial’s voice mail systems ensure seamless integration, providing users with a powerful set of features that come together right on the LCD of your telephone.
If it’s mobility you need, Comdial’s wireless applications can help: from roaming to paging to call completion. Other peripherals, such as the Total Control PC attendant, let you look at the big picture. It can manage and monitor traffic throughout the entire system, thus taking the complications out of day-to-day call processing.
Our robust CTI family includes the revolutionary wideopen.office telephony server, which is bundled with a variety of productivity-enhancing software applications. And our innovative PCIU lets you add computer telephony to any personal computer—even if you don’t have a local area network.
For applications from business telecommunications to call centers, Comdial’s IMPACT SCS peripherals help you get the most from your communication system.
Quality That Pays Dividends
As your company grows, the modular IMPACT SCS System stands ready to grow with it. Simply add cards, modules, or expansion cabinets to increase your stations and lines. And because they are completely digital, IMPACT SCS Systems make it easy to keep up with next-generation software, peripherals, and computer-telephony solutions.
But IMPACT SCS was also designed to help you make the most of the equipment you already own. It is fully compatible with industry-standard fax machines, modems, voice mail systems, and IMPACT SCS telephones. Whether you take advantage of powerful features now or in the future, it provides the assurance of enhanced productivity and reliability for years to come.
IMPACT SCS Systems are proudly manufactured in Charlottesville, Virginia, where Comdial processes have achieved the rigorous ISO 9001 designation. This certification places us among the world’s elite, and guarantees our continued commitment to quality—in everything we do.